Who operates KEYYRA
KEYYRA L.L.C-FZ, United Arab Emirates, operates the KEYYRA marketplace. This notice describes how personal information is handled in connection with our websites, applications and service requests. Contact support@keyyra.com for privacy questions.
Information we collect
Account data: name, phone number, email address where provided, OTP verification events, account identifiers and account preferences.
Service data: requested category, order history, booking times, service descriptions, addresses, location information supplied or permitted by you, and photographs or instructions submitted for an order.
Communications and operations: support messages, issue reports, provider interactions, transaction and payment status, technical diagnostics, security events and necessary operational records. We do not seek full card numbers in customer support messages.
For service professionals who register, we may also process the information required to establish eligibility, contact and assign work, administer completed services and meet lawful business requirements. We request only the information needed for the relevant partner workflow.
How information is used
To authenticate accounts, check serviceability, confirm and arrange bookings, connect customers with assigned providers, manage pricing and payment status, deliver support, investigate complaints, prevent abuse, protect safety and meet applicable legal and record-keeping obligations.
Where marketing is offered, promotional communication and optional tracking will be handled on an appropriate lawful basis and with consent where required. Customers can opt out of promotional messages.
Location and permissions
Address details are needed to determine coverage and fulfil requested services. Where the application requests device location access, the relevant operating-system permission and the selected functionality determine whether location data is obtained. You may manage device permissions in your device settings, although some address-related functionality may then require manual input.
Authentication and support providers
We use service providers for phone authentication, hosting, secure communications and customer support. These providers process information as needed to provide those functions and under appropriate confidentiality and data protection obligations. Relevant third-party privacy notices and permissions are supplied where required.
Sharing information
Relevant order and location data may be shared with assigned service professionals, authorized operational personnel and support teams when needed to perform or troubleshoot a service. Other recipients may include hosting, authentication, messaging, analytics or payment service providers working on the platform’s behalf or as independent controllers where applicable.
We may disclose information where required by law, lawful government request or to protect legal rights, safety or platform integrity. We do not sell customer personal information to advertisers.
Payments and financial data
Payment methods are those shown at checkout. If electronic payment is offered for a booking, a payment partner may collect and process payment credentials under its own policies. KEYYRA may retain the order amount, payment reference, settlement or refund status and records needed for customer support and accounting.
International processing and safeguards
Service providers or technical systems may process information outside the UAE. Where this occurs, KEYYRA will apply contractual, technical and other safeguards required by applicable law and assess the lawful basis for the transfer. We use access controls and other reasonable safeguards, but no online system can be made entirely risk-free.
Data retention
We retain identifiable information for the periods necessary to provide services, manage accounts and disputes, maintain accounting and tax records, prevent fraud and satisfy applicable legal obligations. Different records may have different retention periods; information is deleted, anonymized or archived when its lawful purpose and any mandatory retention requirement end.
You may ask which categories of personal data are retained after account deletion and why. We do not publish operational security configurations or detailed anti-abuse thresholds because doing so could compromise platform safety.
Your privacy rights
Depending on applicable law and exceptions, you may request information about the personal data held about you, access, correction, deletion, restriction or cessation of certain processing, and withdrawal of consent where processing depends on consent.
Submit requests to support@keyyra.com. For security, we may verify identity before acting and may retain records where required or permitted by law. You may also raise a concern with the competent authority.
Account deletion requests can also be initiated using the public web process at account-deletion.html, without reinstalling the mobile application. Deleting your account does not itself cancel outstanding service obligations; we will explain any records we must lawfully retain.
Cookies and website technologies
The public site may use essential technical storage required for basic operation and security. Additional analytics, advertising or optional cookies must be described and managed through appropriate notices and consent controls where required. This notice does not imply that advertising cookies are enabled on the current website.
Children and account closure
KEYYRA services are not directed to children. If you believe a child has provided personal information without appropriate authorisation, contact us. You may request deletion of your account and associated personal data using the in-app deletion option or the public Account Deletion page. Certain information may be retained where lawfully required, including to resolve active disputes and comply with tax, financial or safety obligations.
Changes and contact
Material changes to this notice will be described through an updated version and effective date on the site or app. For questions or privacy requests, email support@keyyra.com.