Refund & Cancellation Policy

Last updated: 28 June 2026

This policy explains the basic launch-stage rules for order cancellation, manual payments, refunds and service issues on Keyyra.

1. Launch-stage payment mode

During the launch stage, Keyyra supports cash/manual payment unless another payment method is explicitly enabled. Online payment, card payment and wallet payment are not active until payment provider integration is launched.

2. Cancelling an order

Users may request cancellation through the app or support channel where cancellation is available for the current order status. Some orders may not be cancellable after the service provider has started work or after the service is completed.

3. Provider or platform cancellation

Keyyra or the assigned service provider may cancel or reschedule an order where service capacity, location, access, safety, verification, weather, operational or other practical constraints prevent proper service delivery.

4. Refunds

For cash/manual payments, refund handling may be manual and reviewed by support. Refund eligibility depends on order status, service completion, service issue evidence, cancellation timing and applicable operational rules.

5. Service issues

If a service issue occurs, the user should contact support as soon as possible and provide relevant details. Keyyra may review order records, timestamps, service provider notes, photos where available and support history.

6. No automatic online refund before provider integration

Because online payment is not active during the launch stage, automatic card or wallet refunds are not available unless a payment provider is later integrated and explicitly enabled.

7. Changes

Keyyra may update this policy as payment methods, service operations and legal requirements evolve. The latest version will be published on this page.

8. Contact

For cancellation or refund questions, contact Keyyra support through the official website or app support channel.