Scope and consumer rights
This policy applies to service bookings made through KEYYRA in the UAE. It supplements the Terms & Conditions and does not override mandatory consumer protections or remedies for defective or unperformed services.
Review your booking before confirming
The checkout or confirmation flow should display the service scope, time, total charges, available payment method and any applicable order-specific cancellation condition. An order-specific condition is enforceable only to the extent properly disclosed and lawful.
Cancelling before service begins
A customer may request cancellation through available app controls or support@keyyra.com. Whether the cancellation can be completed automatically depends on the booking status and whether preparations or dispatch have already occurred.
KEYYRA does not impose a general automatic cancellation penalty through this policy. Any charge for cancellation, call-out or committed materials must have been clearly disclosed before the customer agreed and must comply with applicable law.
Rescheduling and provider non-attendance
Where rescheduling is available, revised timing will be confirmed through the booking flow or support. If a provider cannot deliver an accepted booking, KEYYRA will seek to offer a suitable alternative, rescheduling or the remedy due under applicable law and the circumstances.
Started or completed services
A request to cancel after service commencement will be assessed in light of the work performed, materials committed, clearly accepted conditions and mandatory rights. A service cannot be treated as properly fulfilled solely because its status is marked completed in an app.
Incomplete or defective service
If work is incomplete, defective or inconsistent with the confirmed scope, contact support promptly with the order reference and available details. KEYYRA will coordinate a review and an appropriate remedy, which may include corrective work, re-performance, price adjustment or reimbursement as required by law and the facts.
No provision here removes rights to quality, safety or statutory compensation.
Refund eligibility
If no service is supplied, an amount has been charged incorrectly or an applicable statutory or contractual remedy requires reimbursement, the legally responsible party will arrange the appropriate refund. Partial completion may require an assessment of the part genuinely supplied.
Refund channels and timing
For an electronic payment, a refund may be routed through the original payment processor where supported. Cash or other methods may require coordination with support. The method and expected processing time will be communicated for the particular case, taking into account payment-provider processing and applicable legal requirements.
This policy does not promise a fixed number of banking days that has not been implemented or contractually established.
Any refund decision and estimated processing timeframe will be communicated for the specific transaction. Where a statutory deadline applies, that requirement takes precedence over this general description.
Damage, property and safety incidents
Report property damage, missing items or safety incidents promptly with relevant photos, order information and a description. Seek emergency assistance if needed. Such incidents are reviewed separately from routine cancellation requests; nothing in this policy excludes legal liability.
Disputes and escalation
Email support@keyyra.com and include the order number, service date and issue summary. You may also refer unresolved consumer complaints to the competent UAE consumer protection authority. Rights given by mandatory law are unaffected.
Updates
The version displayed at booking and the terms of the confirmed order apply together, subject to mandatory law. Changes to this policy will not retroactively remove an accrued consumer right.