Who can request deletion
If you have created a KEYYRA account in the customer or service-professional application, you can request deletion of that account and the associated personal information, subject to limited lawful retention. You do not need to reinstall the application to submit a request.
Request deletion from the website
Send an email to support@keyyra.com with the subject “Account Deletion Request”. State whether the request concerns your customer or service-professional account and include the phone number linked to your account (with country code). Do not include OTP codes, passwords or identity documents unless we later request a secure verification method.
Start your deletion request: support@keyyra.com. We will respond with the next necessary verification step and the handling of your request.
Request deletion from the app
Where the account deletion control is available, use the account or settings area of your KEYYRA application to initiate the deletion flow. If you cannot access the app, the website email process remains available.
What happens to your data
Following appropriate identity verification, we will close the relevant account and delete or irreversibly anonymise associated personal information that we no longer have a lawful reason to retain. This includes information managed by service providers on our behalf where applicable.
Certain transaction, financial, safety, anti-fraud or dispute records may have to be retained for legal purposes or the establishment or defence of legal claims. We will explain relevant limitations when handling the request.
Ongoing orders and memberships
If you have an active service booking, pending refund, dispute or separate paid membership, we may need to resolve or explain these matters during closure. Deleting an account does not itself cancel third-party recurring billing; follow the relevant payment provider or app-store cancellation process where applicable.
Contact and other rights
For correction, access, privacy questions or deletion requests, contact support@keyyra.com. See our Privacy Policy for more details.